1. Scope of the Privacy and Cookies Policy

The data controller of the services available at www.bizky.pl within the meaning of the Regulation of the European Parliament and of the Council (EU) of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter: “GDPR”) is BeChange sp. z o.o. with its registered office in Warsaw, Al. Ks. Poniatowskiego 1, Staircase K4, Level 1), 03-901 Warszawa, entered to the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number: 0000312229, NIP: 7010150265 (hereinafter “Bizky”, “we” or “us”).
We are committed to acting appropriately with regard to the collection, use and protection of personal data. We want you to be confident that your data is safe with us and also fully understand how we use it to offer you a better and more personalised service. It is for this reason that this Privacy and Cookies Policy (“Policy”) has been developed, which:

  • specifies the types of personal data (any information by which a person can be directly or indirectly identified – for example, e-mail address, telephone number, company name and legal form of business, REGON number, NIP number, PESEL number, website address) that we collect;
  • explains how and why we collect and use your personal data;
  • explains when and why we will share your personal data with other organisations;
  • explains the rights and choices you have when it comes to your personal data.

The purpose of this Policy is to inform individuals and Users visiting the Platform of the activities undertaken by Bizky with regard to the processing of personal data, including the data collected through the Bizky Service, as well as the related services and tools used by Users to use the Bizky Service, including, but not limited to, Registration, browsing the Service, placing Orders, using the Services in the Service or subscribing to the Newsletter. Every action of Bizky is governed by the relevant data protection legislation.

You may only use the Bizky Service if you have read and accepted this Privacy Policy when registering as a User of the Platform Services.
In relation to the range of services offered, we want you to understand clearly what this Policy covers.
This Policy applies to you if you use our services (referred to in this Policy as “our Services” or “the Services”). The use of our Services means:

Opening an Account in the Bizky Service and using the Services within the Service;

This Policy also applies if you contact us or we contact you about our Services regarding:
a) To process orders To enable communication between Users;
b) Settlement of accounts between Users;
c) Conclusion of agreements between Users and between Users and the Bizky Service;
d) Provision of other services as specified in the Regulations.

Our Bizky Service may contain links to other websites operated by other entities that have their own privacy policies and rules that explain how they use your personal data. In such situations, please read the said terms and conditions and privacy policies carefully before providing any personal information on such a website, as we do not accept any responsibility for third-party websites.

2. Personal data we collect

This section contains information about the personal data we may collect from you when you use our Services and other personal data we may receive from other sources.

When you register for and use our Services in the Service, you may provide us with the following Account and profile data:

  • Your personal data, including postal address, e-mail address, telephone number, date of birth, PESEL number, bank account number;
  • Your account login details, such as the username and password you have chosen; Information about the competent tax office, the type of User (self-employed/employed under civil law contract), website address, company name and type and form of business activity
  • It is also worth bearing in mind that the Accounts that exist within the framework of the created profiles are also used for contact, e.g. to establish cooperation between the Freelancer and the Principal.
  • Each User is obliged to provide the mandatory information required to register an Account in order to use the Platform. Users may voluntarily make their own personal data or other information available on public profiles (to which Internet users have access) on the basis of a free decision to make such information public, with appropriate consideration.

By browsing the Bizky Service we can collect:

  • Information about how you browse our Platform and information about when you click on one of our advertisements (including on the websites of other organisations);
  • Information about any devices used to access our Services (including make, model and operating system, IP address, browser type and mobile device identifiers);

When providing Service to Users or when we contact you or when you take part in surveys or questionnaires about our Services, we may collect:

  • Personal data that you provide about yourself whenever you contact us about our Services (for example, your first and last name, username, contact details, login), including by telephone, e-mail or post or when communicating with us via social media, including in relation to the fulfilment of your request or the response to your complaints, with the proviso that contact for the above purposes will also be possible through the use of data already in your Account.
  • Details of the e-mails and other digital messages we send to you, along with any links you click on;
  • Your opinion and contribution to User satisfaction surveys, but only with your consent for the purpose of researching your preferences and better adapting Bizky’s offer to your expectations, as well as for statistical and archival purposes.

3. Other sources of personal data

We may also use personal data from other sources such as: specialist companies that provide information, our business partners and public registers. This type of personal data helps us, among other things:

  • to review and improve the accuracy of the data we hold;
  • to improve and measure the effectiveness of our marketing communications, including on-line advertising.

4. How and why we use personal data

In the table below, we explain in detail how and why we use personal data:

We use personal data for the following purposes:

Ensuring availability of Services by Bizky

This means that processing your personal data allows us to:

Management of the account you have created on our Bizky Service. Taking care of the maintenance of the Account and the Users’ Transactions on the Bizky Service, Execution of contracts and orders concluded within the Platform. Handling of Users’ complaints, requests and appeals, Taking care of the correct execution of payment services, the execution of individual payments or potential debt collection.

Why do we process your data in this way?

We need to process your personal data so that we can: manage your user account and provide you with the Services you want to use.

Legal basis

Necessity for performance of the agreement. When we process:

  • contact details;
  • user profile information.

Without this information, we will not be able to provide you with our Services.

We use personal data for the following purposes:

Operation and security of Bizky

This means that processing your personal data allows us to:

Management of the account you have on the Bizky Service, including your personal data in it.

Why do we process your data in Legal basis this way?

In order to detect and prevent fraud and other crimes, it is important that we monitor our Services with a view to detecting and preventing fraud, other crimes and misuse of the Services. This will help us to ensure that you can use our Services securely.

We also monitor the performance of Users on the Bizky Service covering, among other things, keyword searches and traffic management on the Platform. Conducting potential litigation, arbitration or mediation proceedings.

Legal basis

Legitimate objective

We use personal data for the following purposes:

Compliance with legal obligations, including tax and accounting regulations

This means that processing your personal data allows us to:

Issuing invoices, processing individual orders, making advance payments for taxes or maintaining books of account.

Why do we process your data in Legal basis this way?

This requirement derives from generally applicable law and failure to comply would entail legal sanctions for the Bizky Service.

Legal basis

Performance of duties required by law

We use personal data for the following purposes:

Managing and streamlining our day-to-day business operations

This means that processing your personal data allows us to:

Managing and improving our Bizky Service

To develop and improve our Serviceoffering, know- how and the way we communicate with you.

Why do we process your data in Legal basis this way?

We use cookies and similar technologies on our Services and in our mobile applications to improve the client experience.

Some cookies are essential, so you should not disable them in order to use all the features of the Platform. You can disable other cookies, but this may affect your experience of using our websites. For more information on cookies and how to disable them, please see the Cookies and similar technologies section.

We rely on the use of personal data to carry out market research and to improve our IT systems (including security) and our Services. This allows us to serve you better as a client.

Legal basis

Legally justified purpose

We use personal data for the following purposes:

Personalising Services to meet your expectations

This means that processing your personal data allows us to:
  1. Analysing your browsing habits on our Bizky Service so that we can better understand you as our user and provide you with personalised Services.
  2. Sending relevant marketing communications (including by e-mail, postal mail or on- line advertising) concerning our Services and the services of our partners. Accordingly, on-line advertising may be displayed on our websites and on third-party websites and other on-line media channels. We can also measure the effectiveness of our marketing messages and those of our business partners.
Why do we process your data in this way?
  1. Reviewing your behaviour allows us to personalise our Services. This will help us to meet your needs as a user.
  2. We want to be sure that we deliver marketing communications, including on-line advertising, which are relevant to your interests. To achieve this, we measure your responses to marketing communications related to the Services we offer, which means we can offer you the Services that better meet your needs as a client. You can change your marketing choices, both when you register with us and at any time afterwards. You also have a choice when it comes to on-line advertising. In the following section of the Policy, we outline the options you can choose regarding cookies and how you can control your on-line behavioural preferences.
Legal basis
  1. Legally justified purpose
  2. We rely on your consent for most marketing communications, but there are situations where this is within our legally justified purposes.
We use personal data for the following purposes:

Contact and interaction with you

We use personal data for the following purposes:
  1. Contacting you about our services, for example by phone, e-mail or post, or by responding to social media posts you have directed to us.
  2. Managing the promotions and competitions you take part in, including those we run with our commercial partners.
  3. Inviting you to participate in user satisfaction surveys and other market research conducted by us and other organisations acting on our behalf.
Why do we process your data in Legal basis this way?
  1. We want to serve you best as a client, so we use personal data to provide clarification or assistance in response to your communications.
  2. We need to process your personal data so that we can manage the promotions and competitions you choose to participate in.
  3. We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the survey. If you tell us that you do not want us to contact you for market research, we will respect that choice. That will not affect your ability to use our Services.
Legal basis

Legally justified purpose

5. Our legally justified purposes in using your personal datah

Bizky is entitled to store the aforementioned personal data that is collected and tracked on the Platform only for the purpose of fulfilling the purposes mentioned in the preceding paragraph, as well as not to use the aforementioned personal data for other, incompatible purposes, provided that the User has given their informed consent to the further use of the aforementioned data after Bizky has notified them thereof. The Platform may share personal data, including the User’s e-mail address and address data, with other Users if this is justified by the acceleration of the collection of the correct data needed for billing documents and contracts.
Where we have mentioned above that the use of personal data is based on our “legally justified purpose”, those are:

  • serving the needs of our clients, including the delivery of our Services;
  • promoting and marketing our Services;
  • handling the Account, management of complaints and resolution of any disputes;
  • understanding our Users, including their habits and behaviour, as well as their liking and
  • protecting and supporting our business, colleagues, users and co-owners;
  • testing and developing new Services and improving existing ones;
  • legal / regulatory requirements.

Automated decision-making

6. How and why we share personal data with service providers

In this section, we explain how and why we share personal data with service providers, such as electronic payment operators. When we share personal data with such companies, we require them to maintain security and they must not use personal data for their own marketing purposes.

Service providers

We work with carefully selected service providers who perform specific functions on our behalf. Those include, for example, companies that help us to provide: client services, technology services, storing and linking data, processing payments and delivering orders. We only share personal data that enables our providers to provide those services.

Some of the service providers we work with operate on-line media channels within which they place advertisements relevant to our services and also for our providers. For example, you may see an advertisement for our services when you use a certain social media site or watch web TV.

7. How and why we share personal data with other entities

We may share personal data with other organisations or Users in the following circumstances:

  • when the law or a public authority claims that we must share personal data, e.g. this is required by the tax office, law enforcement authorities or a general or administrative court;
  • where we need to share personal data in order to establish, exercise or defend our rights (including transferring personal data to others for fraud prevention and credit risk mitigation);
  • withorganisationstowhichwesellortransfer(orenterintonegotiationstosellortransfer)anyof our rights or obligations under any contract we may have with you. If the transfer or sale is successful, the entity receiving your personal data may use your personal data in the same way as we do;
  • with any legal successors associated with our business;
  • Principals and Freelancers to whose activities the GDPR applies, once Bizky has obtained thepersonal data of the other party to the order in question, are obliged to comply with all obligations towards the Principal/Freelancer under the GDPR and other relevant legislation, including the exercise of their rights under the GDPR. Personal data obtained in this way may only be processed for the purpose of using Bizky’s services and may not be further processed for other incompatible purposes, except with the express consent of the User.

8. How we protect your personal data

We know how important it is to properly secure and manage personal data. This section presents a selection of the measures we have introduced. To ensure the security of your data we use computer security features such as:

  • restricting access only to employees who need it to perform their job duties;
  • we enforce physical, electronic and procedural safe guards relating to the collection, storage and disclosure of personal data;
  • physical access controls to our buildings and files;
  • firewalls and encryption of data during transmission using the Secure Sockets Layer (SSL) protocol.

However, although appropriate technical and organisational measures have been taken to protect personal data, we cannot guarantee the security of any personal data sent to us over the Internet.

The personal data we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA that work for us or for one of our service providers. If we do so, we ensure that your privacy rights are respected in accordance with this Policy. The most common way we do this is by introducing a specific type of contract (for more information on this topic, see here: https://ec.europa.eu/info/law/law- topic/data-protection/data-transfers-outside-eu_en) or through an approved programme such as Privacy Shield: https://www.privacyshield.gov/welcome.

9. How long will we process your personal data

We will not keep your personal data for longer than we need to, which depends on several factors:

a)  (Above all) the reason why we collected it;
b)  How long ago it was collected;
c)  Is there a legal/regulatory basis for us to retain it;
d)  Do we need it to protect your interest or ours.

10. Choice in terms of receiving marketing communications and participating in market research

We will send you relevant offers and information about our Services in a number of ways, including by e- mail, but only if you have previously agreed to receive such marketing information. When you register with our Bizky Service, we will ask you whether you wish to receive marketing communications. You will be able to change your choice of marketing preferences at any time via the settings panel within your User account, email support@bizky.ai or in writing Al. Ks. Poniatowskiego 1, (additional address details: Staircase K4, Level 1), 03-901 Warszawa

We would also like your feedback to help us improve our Services, so you may be contacted for market research. You will always have the choice of taking part in our market research or opting out.

11. How we use cookies

This Cookie Policy explains how the Bizky Service uses these cookies and other technologies when you visit the www.bizky.ai Platform, as well as the purpose of this information and how you can manage its use.

Cookies are IT data – in particular, text files – that are placed by our Bizky Service on the User’s terminal device during each visit, which allows our websites to remember the User’s computer or device and serves several purposes. The Platform is the entity placing cookies on the terminal device of a User of the Bizky Service and accessing them. The Bizky Service server automatically records information sent by the User’s browser when viewing the website. Server logs may contain information such as the network request, IP address, browser type and language, date and time the request was sent. This information allows us to improve the quality of our Services by identifying and storing your preferences and tracking trends, such as the ways in which our Service is searched.

The following cookie files are used in our Platform:

Activity: Ensuring efficiency


  • compatibility (e.g. identification of browser type);
  • optimisation (e.g. measuring the loading time of the Service content);

Type: Session cookies -> when the browser is closed, the cookies are deleted

Activity: Improving security


  • checking that the user’s device is securely logged in throughout their visit to the Bizky Service;

Type: Session cookies -> when the browser is closed, the cookies are deleted

Activity: Remembering preferences


  • improving the operation of the Platform, e.g. through personalised content, a greeting or remembering the selected language;

Type: Session cookies -> when the browser is closed, the cookies are deleted

Activity: Analysis of how the Bizky Service is used


  • collecting statistics among other things, total number of visits to Bizky Service and number of references to Bizky Service;

Type: Permanent cookies -> deleted after not visiting the Bizky Service for a long time

Activity: Feedback from Bizky Service Users


  • not displaying notifications of a one-off nature when the User navigates to another sub-page of the Bizky Service;
  • not displaying cyclical notifications for a defined period;

Type: Session cookies -> when the browser is closed, the cookies are deleted and Permanent cookies -> deleted after not visiting the Bizky Service for a long time

Activity: Plug-ins / widgets


  • sharing the content of the Service on social media platforms;
  • recording user interaction on the Platform (e.g. by means of a sharing counter);

Typ: Permanent cookies -> deleted after not visiting the Bizky Service for a long time

Activity: Delivery of relevant marketing content (in particular on-line advertising)


  • delivering on-line advertising that we believe is most relevant to you on our Bizky Service and third-party websites;

Type: Permanent cookies -> deleted after not visiting the Bizky Service for a long time

Activity: Measurement of the effectiveness of our marketing communications (including on- line advertising)


  • measuring the effectiveness of our on- line advertising campaigns and those sent via e-mail;
  • controlling the number of times an advertisement is displayed.

Type: Permanent cookies -> deleted after not visiting the Bizky Service for a long time

Cookies placed on the final device of a Bizky Service User may also be used by third parties to offer additional functionalities to users. The use of the above tools or widgets may result in the collection of cookies on users’ devices in order to facilitate the use of those services and to ensure that user interaction is displayed correctly on the Platform.

12. Your choice regarding cookies

Although most web browsers automatically allow cookies to be placed on your computer, you may choose not to receive cookies, thus remaining anonymous. In this case, please note that if you do not consent to the placement of cookies, you will not be able to make full use of all the features of the Service. In order to configure your device’s options for consenting to the storing of cookies and for determining the scope of cookies to be stored, the User can make changes to the settings of the Internet browser used (in most cases, this option can be found in the Tools or Preferences menu of the browser). We would like to inform you that if you do not change your cookie settings, they will be placed on your terminal devices. In this case, our Bizky Service may store information on your terminal device and access this information.

Information on how to manage cookies in the various browsers can be found on the pages dedicated to the individual browsers:

Additional information on cookie management can be found on sites such as http://allaboutcookies.org. If you would like to contact us about cookies, please feel free to e-mail us at support@bizky.ai or rodo@bizky.ai

13. Right of access to data

You have the right to review your personal data that we hold.

14. The other rights of data subjects

With regard to your personal data, you also have:

14.1. The right to have the data corrected
If you think we have inaccurate or missing information about you, let us know and we will correct it.

14.2. The right to object
General objection – we will review your objection to our use of your personal data. If your rights prevail over our interests in using your personal data, then at your request we will either restrict the processing (see section 14.3 below) or delete the data (see section 14.4 below).

Objection to direct marketing – if you make such an objection, we will stop using your personal data for direct marketing purposes. As a result of an objection to direct marketing, and in the event that we have no other legal basis for its use, the processing of your personal data will be stopped within 30 days.

14.3. The right to have the processing restricted
There are several situations where the use of personal data can be restricted, including (but not limited to):

  • you have lodged a general objection (mentioned in section 14.2 above);
  • you question the accuracy of the personal data we hold;
  • we have used your personal data unlawfully but you do not want us to delete it.

14.4. The right to have the data deleted

There are a number of situations in which you can instruct us to delete your personal data, including (but not limited to):

  • we no longer need to store your personal data;
  • you have successfully lodged a general objection (mentioned in section 14.2 above);
  • youhavewithdrawnyourconsentforustouseyourpersonaldata(andwehavenootherreasonto use it);
  • we have unlawfully processed your personal data.

14.5. The right to data portability
If you would like a copy of the personal data we hold about you, please contact us at the following address: rodo@bizky.ai

14.6. The right to file complaints to the supervisory body
We would like to be able to resolve all your requests and comments, however, you also have the right to complain directly to your local supervisory authority if you believe that we are processing your personal data unlawfully.

14.7. More information on your data protection rights
The website of the President of the Office for the Protection of Personal Data (PUODO) on data protection provides more detailed information on your data protection rights mentioned above. If you would like to talk to us in more detail about those rights, please use the section below where we tell you “how to contact us”.

15. How can you contact us

If you have questions about how your personal data is collected, stored and used, please contact us:

E-mail: rodo@bizky.ai
Post Office: Al. Ks. Poniatowskiego 1, (additional address details: Staircase K4, Level 1), 03-901 Warszawa